Terms of Services

This is an electronic contract in terms of Information Technology Act, 2000 and rules, there under, as applicable. This electronic contract is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, Privacy Policy and Terms for access or usage of the Website.

This Platform (defined below) including www.solvezy.com and Mobile Application is managed and operated by Standard Chartered Research and Technology India Private Limited, a company incorporated under the Companies Act, 2013 having its registered office at 2nd Floor, Indiqube Edge, Khata No.571/630/6/4, Ambalipura Village, Varthur Hobli, Mahadevpura Div, Bangalore 560102, Karnataka, India (SCR&T).

We, “our,” and “us” refer to SCR&T. “You” and “your” refer to the User and/ or his/her/its Authorized Representative (defined below), as applicable.

By accessing the Website or using the SCR&T Services (defined below), the User agrees that the User and the Authorized Representative have read and understood, and, agrees to be bound by these Terms of Service (Terms), our Privacy Policy and any applicable Third Party Terms (defined below) (together, this Agreement). It is important to read the entire Agreement carefully as some of the provisions affect your legal rights and obligations.

Further, if you are accessing the SCR&T Services through the Mobile Application, then while these Terms shall apply to such use, there may be additional terms (such as the terms imposed by App Store (iOS), Android's (Google) Play Store, Microsoft's store, from time to time) which will govern the use of Mobile Application. These additional terms to the extent applicable are hereby deemed to be incorporated in these Terms by way of reference.

You may not use the SCR&T Services if you do not accept the terms of this Agreement. If you do not agree to be bound by these Terms and the Privacy Policy, you should not use the Website. It is strongly recommended for you to return to this page periodically and review the most current version of the Terms in force. SCR&T reserves the right at any time, at its sole discretion, to change or otherwise modify the Terms without prior notice, and your continued access or use of this Website signifies your assent/ratification of the updated or modified Terms. If you object to these Terms or any subsequent modifications to these Terms in any way, your only recourse is to immediately terminate use of the Website. We may require you to agree to additional terms (if any) between you and SCR&T in connection with specific services that you may avail from us from time to time.

  1. DEFINITIONS

    Account shall mean the account created by the User on the Website after successful completion of registration.

    Agreement shall have the meaning as assigned to such term in the foregoing paragraph.

    Authorized Representative shall mean the employee or authorised representative of the User who is specifically authorized to register on the Website on behalf of the User to assist the User to avail the Third Party Service Offerings.

    Card Services shall mean credit cards issued by Lenders and pre-paid cards issued by Third Party Service Providers authorised by the RBI in this regard, offered to Users on the Platform and co-branded with SCR&T branding.

    CIC shall mean a credit information company that has been granted a certificate of registration under the Credit Information Companies (Regulation) Act, 2005.

    Content shall have its meaning as provided under clause 6.2.

    Credit Information shall mean collectively the credit information as defined under the Credit Information Companies (Regulation) Act, 2005, credit information report, credit score, and other credit data and analysis reports received in relation to your credit information from CICs.

    Financial Services shall mean unsecured business instalment loans and supply chain financing provided by Lenders.

    Insurance Service shall mean transit insurance, life insurance, personal accident coverage etc offered by Third Party Service Providers to Users through the Platform, by way of which the Users can indemnify themselves against financial losses while availing the services made available on the Platform.

    Lender shall mean bank, NBFC or similar financial institution onboarded on the Platform as Third Party Service Providers to provide Financial Services and/or Card Services.

    Logistics Services shall mean services in relation to logistics, deliveries, shipments, packers and movers provided by Third Party Service Providers.

    Mobile Application shall mean the mobile application belonging to SCR&T which is developed and designed to run on various mobile operating systems, for providing the SCR&T Services.

    Organisation shall mean a sole proprietorship firm, partnership firm, a company registered under the Companies Act, 2013 or erstwhile Companies Act, 1956, or an LLP registered under Limited Liability Partnership Act, 2008.

    OVD shall mean passport, driving licence, Aadhaar card, voter's identity card, job card issued by NREGA, or letter issued by the National Population Register containing details of name and address, or any other officially valid document as per the RBI Master Direction - Know Your Customer (KYC) Directions, 2016, as amended from time to time.

    Partner shall mean third party partners of SCR&T from whom SCR&T may obtain certain services in relation to the Website including but not limited to the CICs, verification companies, information repositories etc. to provide the SCR&T Services. Platform shall mean digital platform operated and maintained by SCR&T, the front end version of which is accessible through the Website.

    Privacy Policy shall mean the SCR&T privacy policy as provided on the Website. SCR&T Party shall mean, in relation to SCR&T, its representatives, agents, and any of their respective officers, directors, equity holders, employees, parent entities, subsidiaries, affiliated entities, representatives, agents and licensors.

    SCR&T Services shall mean the service of providing the Website and the Platform which facilitates and connects Users to (i) Other Users, and (ii) various Third Party Service Providers providing financial, logistics, accounting, HR and payroll management services etc. to the User, and any related services which may include 'text to speech' and speech recognition services.

    Third Party Service Offerings shall mean the Financial Services, Card Services, Insurance Services, Logistics Services, HR, accounting and other services provided by Third Party Service Providers to Users on the Website.

    Third Party Service Providers shall mean service providers including banks, NBFCs, prepaid card issuers, insurers and logistics providers who are onboarded on the Platform and from whom the Users can avail the Third Party Service Offerings.

    Third Party Terms shall mean the additional terms and conditions that the User may have to agree separately with the Third Party Service Providers to avail any Third Party Service Offerings.

    User shall mean any individual/Organisation (as the case maybe) registered on the Website for using the SCR&T Services to avail any Third Party Service Offerings.

    User Consent shall mean prior consent procured from the User (by means of a click-wrap contract in the form prescribed in either Annexure-1 for individual Users or Annexure-2 for Organisations, as applicable) in relation to access to information by SCR&T on behalf of the User from a Partner such as from the CIC or Goods and Services Tax Network or Ministry of Company Affairs and such other government or non-government networks.

    User Data shall mean any data submitted by User or the Authorized Representative on behalf of the User, to or in relation to the SCR&T Services or Third Party Service Offerings, as mentioned in the Privacy Policy.

    User Verification shall mean the process followed by SCR&T to ensure eligibility of the User to avail any Third Party Service Offerings.

    Website shall mean the domain i.e. www.solvezy.com and/or the Mobile Application.

    SCR&T and the User shall as the context so requires, be individually referred to as a "Party" and collectively as the "Parties".

  2. REGISTRATION AND USAGE OF WEBSITE

    1. The Website is freely accessible currently, however, prior to availing any of the SCR&T Service(s) as a User, an organization/ individual will have to register on the Website and create an Account. The Authorized Representative can register the User using a valid mobile number and email address and accept the Terms and the Privacy Policy on behalf of the User. A "one time password" (OTP)will be sent to the mobile number of the Authorized Representative and a verification email will be sent to the valid email address provided by the Authorized Representative. You will need to (i) enter the OTP for validating your mobile number; and (ii) verify the email for validating your email address, to activate and access your Account. Once activated, you can use your mobile number together with your password to access the SCR&T Services and it will remain active until terminated in accordance to these Terms. An Account created by an Authorized Representative without providing necessary support documentation, such as board resolution or resolution of partners etc, as may be required by SCR&T, for appropriate authorization from the User will be suspended and terminated.

    2. You will also be required to submit certain documents stipulated as per SCR&T’s policies as applicable from time to time for User Verification, such as PAN, GST number, directors/ partner KYC documents (e.g. Aadhaar Card, driver license or other government issued identity proof), bank statements of specific duration, board resolution, income statement, sales and purchase data, cashflow statement, balance sheet, Income Tax return filing data, photos and videos, etc.

    3. You hereby expressly authorise SCR&T to use such documents, store and process such information for the purposes of this Agreement. To the extent permitted under applicable laws, we will also fetch documents and information pertaining to you in relation to the goods and service taxes, income tax reports, etc. from the records maintained by Ministry of Corporate Affairs, Income Tax department and other governmental authorities as part of the User Verification. Further details of the information / documents that we collect and the manner in which we use the information/ documents are detailed in our Privacy Policy available on our Website, which forms part of these Terms and shall stand incorporated therein. If these Terms read with our Privacy Policy are not acceptable to you, please do not provide any of your information to SCR&T. However, in such event, we may not be able to provide you with the SCR&T Services or some parts of it, as may be applicable.

    4. The details and/or documents requested on the Website are not an exhaustive list of requirements and SCR&T reserves the right to requisition and/or extract additional documents and / or details as may be deemed necessary by SCR&T in its sole discretion, to complete User Verification or KYC. In the event the details or documents submitted for creating Account, or for availing the SCR&T Services, are incomplete or discrepant, SCR&T will request additional information / documentation through email / SMS sent to the email ID / mobile number as provided by you when you sought to register on the Website. In case the discrepancies remain unresolved or if SCR&T is unable to successfully complete its User Verification in accordance with its policies, SCR&T shall have the right to reject your request for registering with the Website and/or availing the Third Party Service Offerings. SCR&T reserves the absolute discretion to accept or reject your request for creating the Account towards availing SCR&T Services and any Third Party Service Offerings, without assigning any reasons for the same.

    5. By registering and creating an Account with SCR&T, the User certifies that:

      • The User/Authorized Representative have created the Account for your own personal/ your Organisation's use and that the information and documents you provide to SCR&T will be your/ your Organisation's details (and not that of any third person or entity);

      • All information and documents that you provide to SCR&T are true, complete and accurate and any such information is supported by genuine and valid documents submitted to SCR&T. You further confirm that you will keep all such information and documents current, complete, accurate and valid at all times for as long as your Account remains valid. You can log in to your Account to review and modify any changed details. You may be required to submit documentary proof as required by SCR&T’s policies from time to time to authenticate the modified details and may not be able to use the SCR&T Services until verification of the changed details is successfully completed by SCR&T. You hereby agree that you will indemnify SCR&T for any loss, damage, claim, action, costs, charges and expenses which SCR&T may suffer or incur as a result of acting on, or relying on the information and documents provided by you;

      • The Authorized Representative has attained majority age, is of employable age and has been duly authorized to act on behalf of the User for the purpose of using the SCR&T Services;

      • You will be responsible for safeguarding the security and confidentiality of your Account and password and you will not share, assign or transfer your Account or reveal your password to any third party or do anything else that might jeopardize the security of your Account; and that you will be solely responsible and liable for all actions/instructions initiated using your Account. You may be held liable for losses incurred by SCR&T or any other User due to authorized or unauthorized use of your Account as a result of your failure in keeping your Account information secure and confidential and/or not promptly notifying SCR&T in the event of any beach of security;

      • You will not create more than one Account for the same entity. Provided however that you can invite members of your organization as team members for accessing the same account in the manner elaborated in the Platform;

      • SCR&T may suspend or terminate your Account or your use of the SCR&T Services at any time without notice, if we suspect that any information / documents/ authorization that you have provided are untrue, inaccurate, not current, or incomplete or if you are found to be in breach of any of these Terms.

    6. In the event the User is required to provide any security or collateral (in the form of immovable or movable asset) in relation to a Third Party Service Offering, the User shall provide true, complete and accurate information pertaining to such asset on the Website or in physical copy. Further, the User shall be required to furnish the title documents, either online or in physical copy, pertaining to such asset, as and when required by the relevant Third Party Service Provider to demonstrate that the User has the sole right, title and interest to such asset.

  3. SCOPE OF SERVICES AND LIMITATIONS

    1. The SCR&T Services provided by SCR&T are available and appropriate only for use in India. The Website is merely an online platform and SCR&T only acts as an intermediary to enable Users and the Third Party Service Providers to interact with each other for their transactions and for availing the Third Party Service Offerings provided herein. You hereby agree and accept that SCR&T is not and shall not be a party to any agreements entered into or executed between the Users and Third Party Service Providers. Further, you agree that SCR&T has no control over the conduct of any Third Party Service Providers or their Third Party Service Offerings and disclaims any and all liability in this regard to the maximum extent permitted by applicable law.

    2. You may be required to accept and agree to be bound by Third Party Terms for availing the specific Third Party Service Offerings you choose. The applicable Third Party Terms may be set out at the point of access to the relevant Third Party Service Offerings. These Third Party Terms are in addition to, and not in derogation of these Terms.

    3. For details of the various Third Party Service Offerings, the scope of such service provided, the term of the relevant Third Party Service Offering and the corresponding charges applicable, please refer to the relevant Third Party Terms.

    4. There may be certain Partner terms and privacy policies which may be applicable to the SCR&T Services, which may be appended to these Terms, set out at the point of access to the relevant Partner portals or referred at such other appropriate place. You are also responsible for reading them and complying with them. Any data that you submit to such Partners shall be governed by the Partner privacy policies. SCR&T has no control over the conduct of any Partners and their use of data and disclaims any and all liability in this regard to the maximum extent permitted by applicable law.

    5. All transactions undertaken on your behalf by SCR&T will be on the basis of your express instructions/prior approval and will be strictly on a non-discretionary basis. SCR&T only facilitates the availing of Third Party Service Offerings from the Third Party Service Providers. You fully understand and agree that the final decision of providing the Third Party Service Offering will rest exclusively with the Third Party Service Provider and the Third Party Service Provider is not obliged to accept any advice/recommendations provided by SCR&T. SCR&T is not responsible for any non-performance or breach of any contract entered into between Third Party Service Provider and Users. SCR&T cannot and does not guarantee that the concerned Third Party Service Provider shall perform any transaction pursuant to the usage of Website. SCR&T shall not and is not required to mediate or resolve any dispute or disagreement between Third Party Service Provider and the Users.

    6. By accepting these Terms, you hereby request and expressly authorize SCR&T and its employees or agents to communicate with you, and accept instructions from you or with your approval, (i) over the telephone by SMS or calls (including robo calls and IVR calls) at the number you provide to SCR&T (ii) by email at the email address you provide to SCR&T; (iii) over video calls generated on the Platform (iv) in writing (including through documents uploaded by you through your Account or otherwise); (v) through 'click to accept' contracts and forms, and/or any other mode and form as may be determined appropriate by SCR&T from time to time. You hereby consent to SCR&T, at its sole discretion, recording all telephone calls/ video calls between you and SCR&T representative for any purpose whatsoever, however subject to applicable laws, and any such records of SCR&T shall be conclusive and binding evidence of the fact and content of such calls. It is your responsibility to intimate SCR&T of any change in your email address or telephone number. You hereby confirm that instructions / approval so provided by you will be valid, effective and binding on you without any further enquiry or due diligence as to identity of the person purporting to give such instruction / approval. SCR&T may, in its sole discretion, seek further confirmation of any instruction / approval given or purporting to originate from you.

    7. For as long as your Account remains active, SCR&T may, from time to time, recommend SCR&T Services or Third Party Service Offerings. We shall not be held liable or responsible for any recommendation we provide regarding any Third Party Service Provider or Third Party Service Offering. Any such recommendation is not an endorsement, certification or guarantee by SCR&T about any Third Party Service Provider and is only intended to be useful information for you to make an informed decision. The ultimate decision regarding the appropriateness of any Third Party Service Offering is exclusively yours and you should exercise due caution and/or seek independent advice/due diligence before entering into any financial decision. SCR&T shall not be a party to and shall not be responsible or liable for any transactions, interactions, conduct or communications between you and Third Party Service Provider, on or through the Website or otherwise. SCR&T may receive a facilitation fee from the Third Party Service Providers and any other third party banks / credit institutions and you hereby confirm that you have no objection to the same.

    8. SCR&T may provide 'text to speech' and 'speech recognition' facilities to Users of the Website and will record all chats and conversions occurring on the Website for this purpose. We may share these records with our Partners to enable these facilities. You hereby provide your consent for SCR&T to record and share your chats and conversations on the Website with Partners in accordance with these Terms.

    9. SCR&T shall not be liable for any failure or delay to perform any of its obligations if such performance is prevented, hindered or delayed, in part or entirely, by any event beyond the reasonable control of SCR&T, including without limitation, fire, flood, explosion, acts of god, terrorist acts, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, acts of third parties beyond SCR&T’s reasonable control, security breaches, power shut down, faults or failures in telecommunication or internet services or unauthorized access to computer systems (“Force Majeure Event”).

  4. SPECIFIC TERMS FOR THIRD PARTY SERVICES

    1. Financial Services and Loan Services:

      • When you apply for any Financial Services or Card Services, we may require you to submit certain documents in accordance with Annexure A to verify your Organisation and the Authorised Representative. We may also require you to update your KYC documents, as and when required. We may also provide you with an option for offline verification to verify the identity and address of your Authorised Representative. If you select this option, you may submit the QR code verification or the XML document downloaded from the portal of the Unique Identification Authority of India, in the manner prescribed under applicable laws. We may receive the personal information of the Authorised Representative such as name, gender, date of birth, address, phone number etc., pursuant to such KYC verification and you hereby consent to the same. We may also undertake video KYC verification, if permitted by the RBI. We may also require you to submit any other document as may be required by the relevant Third Party Service Provider from time to time.

      • The Financial Services or Card Services provided to you may be based on your Credit Information, which is maintained by various authorized CICs in India and which we obtain from such CICs with User Consent and information derived by using SCR&T's proprietary credit analysis algorithms, and any other financial information that you may choose to provide to SCR&T. As an additional step you may be directed to the CIC's website to provide authorization/ consent for sharing your Credit Information by the CIC with SCR&T. If the information and documents provided to SCR&T (by the concerned CICs or you) are incorrect or incomplete, it will adversely affect the quality of the SCR&T Services, including any recommendation provided by us regarding the Third Party Service Providers.

      • SCR&T does not guarantee that your application to avail Financial Services or Card Services will be successful. The decision to provide you with the Financial Services or Card Services lies with the Third Party Service Provider who makes the relevant Third Party Offering available to you. Please read the applicable Third Party Terms carefully to understand the eligibility criteria and conditions for these Third Party Offerings.

    2. Insurance Services

      • The Insurance Services are provided under group insurance schemes provided by registered insurers. SCR&T is not an insurer or an insurance intermediary and is merely acting as a group manager to administer these schemes.

      • Insurance Services are governed by the terms and conditions provided by the relevant insurers available on their respective websites should you choose to avail of Insurance Services.

      • Transit insurance is available to you only when you avail Logistics Services for certain categories of services or services exceeding a certain minimum value and will be subject to such terms and conditions as applicable at the time of booking.

      • To apply for the Insurance Services, you may need to submit certain documents and information with us. We may share these documents and information with insurers to help the insurer determine whether you are eligible to receive Insurance Services and comply with its legal requirements.

      • The insurer will determine your eligibility to avail the relevant Insurance Services in accordance with its internal policies. The insurer reserves the right to withhold providing Insurance Services to you at its discretion. We will charge you such amount as mentioned in the Platform from time to time for providing the Insurance Services. Further, we will only be liable to make payment towards any of your claims, to the extent such claim is processed by the insurer. In the event any claim is rejected by the insurer or any claim is only partially allowed by the insurer, we will not be liable to pay the balance amount remaining unpaid.

  5. USER TO USER TRANSACTIONS

    1. Users may purchase goods or services from other Users through the Website on a business to business basis. The payments for such transactions can be made through the Website.

    2. Terms of such contracts between the Users, including price, conditions of delivery etc, shall be determined between Users entering into the transaction.

    3. SCR&T is not responsible for any non-performance or breach of any contract entered into between the Users. SCR&T cannot and does not guarantee that the concerned Users shall perform any transaction pursuant to the usage of Website. SCR&T shall not and is not required to mediate or resolve any dispute or disagreement between the Users in this regard.

    4. The Platform allows Users to connect and communicate with each other on the Platform and exchange ideas. SCR&T does not hold any liability on the content (including text, photo and video) shared by the Users with each other.

    5. Any data shared by a User can be used by SCR&T for training, quality monitoring, legal and compliance purposes.

  6. PERMITTED USE OF WEBSITE

    1. You may use the Website and the SCR&T Services solely for your own use, subject to the terms of this Agreement that you may accept and agree to be bound by. We grant you a non-sub-licensable, revocable, non-transferable, non-exclusive, limited period license to use Website, but solely as necessary to use the SCR&T Services and in accordance with the Agreement. All of our rights not expressly granted by this license are hereby retained.

    2. All content, data, design, information or other materials available on and underlying the Website (collectively “Content”), including but not limited to software underlying the Website or which are required for accessing or using the Website, images, text, layouts, arrangements, displays, illustrations, photographs, graphics, audio and video clips, HTML files and other content, logos, trademarks including the trademark and other trademarks that may be used on the Website are the property of SCR&T and/or its licensors and are protected by copyright and/or other applicable intellectual property right laws. You are not permitted to copy, reproduce, scrap, publish, perform, communicate to the public in any manner whatsoever, transmit, sell, license, distribute or transfer in any manner whatsoever, adapt, modify, translate, disassemble, decompile or reverse engineer, create derivative works from, or in any way use or exploit the Website, the SCR&T Services, the Content or any part thereof. You shall not remove or obliterate any copyright, trademark or proprietary rights notices from the Content or the Website and shall reproduce all such notices on all authorized copies of the Content. Any use of the Website, the Service and/or Content in violation of these Terms may violate copyright, trademark and other applicable laws, and could result in appropriate legal action.

    3. You shall not use the Website, the SCR&T Services, the Content or any part thereof for any purpose that is unlawful or not permitted by these Terms. Without prejudice to the generality of the above, you shall not use the Website, the SCR&T Services, the Content or any part thereof to host, display, upload, modify, publish, transmit, update or share any information that:

      • belongs to another person and to which the you do not have any right to;

      • impersonate another person;

      • is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;

      • harm minors in any way;

      • infringes any patent, trademark, copyright or other proprietary rights;

      • violates any law for the time being in force or deceives or misleads SCR&T about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

      • contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;

      • threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation; or

      • is unsolicited or unauthorized advertising, junk mail, or spam.

      If you are, or if we have reasonable cause to suspect that you are, in violation of any of these Terms, SCR&T reserves the right to immediately restrict, suspend, or terminate your access to the Website and/or use of the SCR&T Services.

  7. CHARGES

    1. SCR&T shall be entitled to charge fees for the SCR&T Services as per the respective SCR&T Service that you subscribe/ avail on the Website. SCR&T will deduct the applicable fees when you make any payment through the Website or in such other manner as communicated to you from time to time. The fees as applicable from time to time shall be detailed in our Website.

    2. The fees paid to SCR&T are non-refundable. SCR&T’s records shall be final and binding as to any such commencement of the SCR&T Service. SCR&T may also receive a referral / facilitation fee from the Third Party Service Provider and/or other third party banks / other institutions for (a) assisting with the settlement of outstanding amounts or dues owed to them by you and / or (b) for referring their services to you. By accepting these Terms, you confirm that you have no objection to the same.

    3. In the event any Third Party Service Provider or a User charges a fee for a transaction, notwithstanding the unsuccessful consummation of such transaction, SCR&T shall not be liable to Users for reimbursement or refund of such fee.

  8. LOYALTY PROGRAMME

    1. The Loyalty Programme seeks to reward Users who avail the benefits of SCRT&T Services. Eligible Users may redeem their loyalty points against Third Party Offerings or transactions with other Users on the platform. Users can participate in the Loyalty Programme once they have created their Accounts.

    2. We may grant you loyalty points when you refer other Users to the Website. You may also earn loyalty points when you avail Third Party Offerings or undertake commercial transactions with other Users through the Website. You will be able to view the total number of loyalty points you have accrued when you view your Account information.

    3. The loyalty points will be valid only on the Website. They cannot be redeemed offline against other Users, Third Party Service Providers, or us.

    4. The loyalty points will be awarded solely at our discretion and the options available to redeem them are also at our discretion. We will determine the rules for allocating loyalty points. Except as otherwise expressly prohibited or limited by applicable laws, SCR&T has the right to change, limit, modify or cancel the Loyalty Programme at any time, with or without notice.

    5. The loyalty points are the property of SCR&T. You cannot transfer or sell or barter the loyalty points to any other person, including Users of the Platform.

    6. We may need to share certain information about you with our Partners in order to offer the Loyalty Programme to you. Please refer to the Privacy Policy to understand the nature of information which may be shared.

  9. PRIVACY

    The Privacy Policy at http://www.solvezy.com/privacypolicy.html relating to our collection, processing, use, storage and disclosure of User Data is incorporated by this reference into, and made a part of, these Terms. By agreeing to the Terms, you agree to the use of the User Data and confidential information as per the Privacy Policy.

  10. TERMINATION

    1. This Agreement is binding from the time you access this Website and will continue until either you or SCR&T terminates this Agreement.

    2. SCR&T may terminate the Agreement and de-activate your Account forthwith by notice to you at your email address registered with us in the event that you are in breach of this Agreement.

    3. SCR&T may also terminate this Agreement and de-activate your Account for any reason by giving you notice of 10 (ten) days or such other appropriate time period, addressed to your email address registered with us.

    4. You may terminate this Agreement and request deactivation of your Account by written notice by email addressed to SCR&T at cx@solvezy.com. Your Account will be deactivated within 30 (thirty) days from receipt of such email.

    5. Upon termination, your right and license to access and/or use the Website or avail any the SCR&T Services immediately ceases; your Account will be deactivated. Further, your personal information that is in the possession of SCR&T will be dealt with in accordance with our Privacy Policy

  11. REPRESENTATIONS AND WARRANTIES

    The User represents and warrants that;

    • (i) if it is an entity, it is a company, duly incorporated under the laws of India, or a limited liability partnership registered under the Limited Liability Partnership Act, 2008, or a sole proprietorship/partnership firm, as the case may be, validly existing and in good standing, and has all requisite power and authority to own and operate its business and properties and to carry on its business as such business is now being conducted; (ii) if an individual he/she is not insolvent and has all necessary permits to carry out his/her business;

    • he/she/it has full legal capacity and has obtained all necessary statutory and regulatory permissions, approvals and permits for the running and operation of its establishment, for the conduct of its business and to execute, deliver and perform this Agreement and has been or will be duly authorized by all necessary corporate actions and if it is an entity, it has authorised the Authorised Representative with necessary authorisations to perform actions on its behalf for the purposes of the SCR&T Services and the Third Party Service Offerings;

    • this Agreement has been duly executed and forms legal, valid and binding obligations upon the User, enforceable in accordance with its terms;

    • no claim, litigation, arbitration, claim, suit, action, investigation or proceeding or order, judgment, injunction, decree, award, settlement or stipulation of or before any arbitrator, tribunal or government authority, is pending or outstanding against it/her/him affecting its ability to enter into or perform this Agreement.

    In case these Terms are being entered into by the Authorized Representative, then said individual represents and warrants that it has validly entered into the Agreement and has the legal power to do so, on behalf of the User.

  12. DISCLAIMER OF WARRANTIES

    WE PROVIDE SCR&T SERVICES, OUR CONTENT, AND ALL CONTENT AND MATERIALS AVAILABLE THROUGH THE SCR&T SERVICES AND WEBSITE “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTY OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED. SCR&T, ON BEHALF OF ITSELF, ITS AFFILIATES AND ITS LICENSORS, DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SCR&T SERVICES, OUR CONTENT, OR THE WEBSITE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, QUALITY, ACCURACY, TITLE AND NON-INFRINGEMENT AND ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE OR TRADE.

    NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM SCR&T SERVICES, FROM OUR CONTENT, OR WHICH IS OTHERWISE AVAILABLE THROUGH SCR&T SERVICES WILL CREATE ANY WARRANTY REGARDING SCR&T, THIRD PARTY SERVICE OFFERINGS, PARTNER SERVICES OR ANY SERVICE THAT IS NOT EXPRESSLY STATED IN THESE TERMS. YOU WILL USE THE SCR&T SERVICES AND USE, ACCESS, DOWNLOAD, OR OTHERWISE OBTAIN OUR CONTENT, OR OTHER CONTENT AVAILABLE THROUGH SCR&T SERVICES, AT YOUR OWN DISCRETION AND RISK. YOU ASSUME ALL RISK FOR ANY DAMAGE THAT MAY RESULT FROM YOUR USE OF OR ACCESS TO THE SCR&T SERVICES, FROM YOUR DEALINGS WITH ANY THIRD PARTY SERVICE PROVIDERS, OTHER MEMBERS OR PARTNERS AND FROM YOUR USE OF OUR CONTENT OR OTHER CONTENT AVAILABLE THROUGH SCR&T SERVICES. YOU ACKNOWLEDGE THAT SCR&T IS SOLELY AN INTERMEDIARY BETWEEN YOU AND THIRD PARTY SERVICE PROVIDERS. SCR&T EXPRESSLY DISCLAIMS ANY LIABILITY FOR ANY ERRORS OR OMISSIONS IN OUR CONTENT OR SCR&T SERVICES, INCLUDING THE INACCURACY OR INCOMPLETENESS OF ANY SUCH USER VERIFICATION, CREDIT REPORTS, CREDIT SCORES, OFFERS OR OTHER INFORMATION, TOOLS OR ANALYSES AVAILABLE THROUGH SCR&T SERVICES OR OUR CONTENT ON THE WEBSITE.

  13. LIMITATION OF LIABILITY

    SCR&T AND SCR&T PARTIES WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (SUCH AS LOSS OF PROFITS, LOSS OF GOODWILL, LOSS OF USE, LOSS OF DATA, BUSINESS INTERRUPTION, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR RELATING IN ANY WAY TO SCR&T SERVICES, OUR CONTENT OR USE OF THE WEBSITE.

    IN NO EVENT WILL THE TOTAL LIABILITY OF THE SCR&T PARTIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF, OR ANY INABILITY TO USE ANY PORTION OF, SCR&T SERVICES, OR OTHERWISE ARISING OUT OF OR RELATING TO THE AGREEMENT, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EXCEED IN THE AGGREGATE INR 5000 (INDIAN RUPEES FIVE THOUSAND ONLY).

  14. INDEMNITY

    You will defend (if requested by any SCR&T Party), indemnify, and hold harmless the SCR&T Parties from and against any and all claims, losses, expenses, demands, or liabilities, including attorneys' fees and costs, incurred by the SCR&T Parties in connection with any claim by a third party arising out of or in any way related to: (1) your use of SCR&T Services, our Content or the Website; (2) your violation or alleged violation of the Agreement or your violation or alleged violation of any applicable law; (3) your infringement or alleged infringement of any intellectual property or other right of any other person or entity; or (4) any dispute between you and a third party, including any provider of third party content or other Users. You must not settle any such claim or matter without the prior written consent of SCR&T. The SCR&T reserve the right, at their own expense, to assume the exclusive defence and control of any matter subject to indemnification by you, and you further agree that you will cooperate fully in the defence of any such claims.

  15. GENERAL PROVISIONS

    1. Grievances

      If you have any other concern or grievance with respect to any of content/information/data on the Website, please send an e-mail to our grievance officer atcx@solvezy.com and we will study the matter and take such action as we deem appropriate under the circumstances.

    2. Assignment

      You cannot assign or otherwise transfer the Terms, SCR&T Services or any rights hereunder to any third party. Our rights under the Terms with respect to SCR&T Services are freely transferable to any third parties without the requirement of seeking your consent.

    3. Governing Law

      This Agreement shall be construed, interpreted and applied in accordance with, and shall be governed by, the laws applicable in India. The courts in Bengaluru shall have exclusive jurisdiction to entertain any dispute or suit arising out of or in relation to this Agreement.

ANNEXURE-1

Format for Individual User Consent

CONSENT IN RELATION TO ACCESS TO CREDIT INFORMATION THROUGH EXPERIAN

This End User Agreement (the “Agreement”) is made between you (the “User” or “You”), on behalf of [Note: Name of individual to be inserted here.] and ____________________________________________________, a private limited company having its registered office at ________________________________________________ (“SC”, “Us” or “We”, which term shall include its successors and permitted assigns). The User and SC shall be collectively referred to as the “Parties” and individually as a “ Party”.

You hereby consent to SC being appointed as your authorised representative to receive your Credit Information from Experian for the End Use Purpose (as defined below).

BY EXECUTING THIS AGREEMENT / CONSENT FORM, YOU ARE EXPRESSLY AGREEING TO ACCESS THE EXPERIAN CREDIT INFORMATION REPORT AND CREDIT SCORE, AGGREGATE SCORES, INFERENCES, REFERENCES AND DETAILS (AS DEFINED BELOW) (TOGETHER REFERRED AS “CREDIT INFORMATION”). YOU HEREBY ALSO CONSENT TO SUCH CREDIT INFORMATION BEING PROVIDED BY EXPERIAN TO YOU AND SC BY USING EXPERIAN TOOLS, ALGORITHMS AND DEVICES AND YOU HEREBY AGREE, ACKNOWLEDGE AND ACCEPT THE TERMS AND CONDITIONS SET FORTH HEREIN.

Terms and Conditions:

Information Collection, Use, Confidentiality, No-Disclosure and Data Purging

SC shall access your Credit Information as your authorized representative and SC shall use the Credit Information for limited End Use Purpose consisting of and in relation to the services proposed to be availed by you from SC. Detailed terms with respect to the storage and use of Credit Information shall be as per the privacy policy available here [___].

The Credit Information shared by you, or received by us on your behalf shall be destroyed, purged, erased promptly within 30 days Business Days of upon the completion of the transaction/ End Use Purpose for which the Credit Information report was procured.

Governing Law and Jurisdiction

The relationship between you and SC shall be governed by laws of India and all claims or disputes arising there from shall be subject to the exclusive jurisdiction of the courts of Mumbai.

Definitions:

Capitalised terms used herein but not defined above shall have the following meanings:
Business Day” means a day (other than a public holiday) on which banks are open for general business in Mumbai.

CICRA” shall mean the Credit Information Companies (Regulation) Act, 2005 read with the Credit Information Companies Rules, 2006 and the Credit Information Companies Regulations, 2006, and shall include any other rules and regulations prescribed thereunder.

"Credit Information" means collectively the credit information as defined under the CICRA, and includes the Credit Information Report and Credit Score;

Credit Information Report” means the credit information / scores/ aggregates / variables / inferences or reports which shall be generated by Experian;

Credit Score” means the score which shall be mentioned on the Credit Information Report which shall be computed by Experian.

"End Use Purpose" means use of the Credit Information being provided by Experian to SC in the capacity of your authorized representative for the purpose of providing financial services including provisioning of personal loans, business loans, and other services from banks, financial institutions and other service providers, and assessing financial position and determining the financial credibility, and to use such Credit Information for any related purposes, including for creating derivative works of the same, pursuant to the User's consent (which consent shall be obtained by means of a click-wrap agreement and OTP verification) and based on the agreement/understanding to be entered into between SC and the User.

PLEASE READ THE ABOVEMENTIONED TERMS AND CONDITIONS AND CLICK ON “ACCEPT” FOLLOWED BY THE LINK BELOW TO COMPLETE THE AUTHORISATION PROCESS/ FOR SHARING OF YOUR CREDIT INFORMATION BY EXPERIAN WITH SC IN ITS CAPACITY AS YOUR AUTHORISED REPRESENTATIVE.

BY CLICKING “ACCEPT” YOU AGREE AND ACCEPT THE DISCLAIMERS AND TERMS AND CONDITIONS SET OUT HEREIN.

 

< OR KYC DOCUMENTS ATTACHED ARE AS UNDER:

    SIGNED & EXECUTED
  1. NAME
  2. ADDRESS
  3. DATE>

** This document is an electronic record in terms of the Information Technology Act, 2000 and Rules made there under, and the amended provisions pertaining to electronic records.




ANNEXURE-2

Format for Enterprise User Consent

CONSENT IN RELATION TO ACCESS TO CREDIT INFORMATION THROUGH EXPERIAN

This Consent Agreement (the “Agreement”) is granted by <Entity Name> (the “User” which term shall include its successors and permitted assigns)) a <Legal Constitution> having its registered office at ________________________________________________ to Experian Credit Information Company of India Private Limited authorizing <Authorised Representative Entity Name>, a _______________________ having its registered office at ________________________________________________ (“Authorised Representative” which term shall include its successors and permitted assigns) to receive Credit Information on its behalf. The User and Authorised Representative shall be collectively referred to as the “Parties” and individually as a “Party”.

The User hereby consents to the Authorized Representative Entity Name being appointed as authorised representative to receive the Users Credit Information from Experian for the End Use Purpose (as defined below).

BY EXECUTING THIS AGREEMENT/ CONSENT FORM, THE USER HERERBY EXPRESSLY AGREES TO ACCESS THE EXPERIAN CREDIT INFORMATION REPORT AND CREDIT SCORE, AGGREGATE SCORES, INFERENCES, REFERENCES AND DETAILS (AS DEFINED BELOW) (TOGETHER REFERRED AS “CREDIT INFORMATION”).

THE USER HEREBY ALSO IRREVOCABLY AND UNCONDITIONALLY CONSENTS TO SUCH CREDIT INFORMATION BEING PROVIDED BY EXPERIAN TO THE USER AND AUTHORISED REPRESENTATIVE BY USING EXPERIAN TOOLS, ALGORITHMS AND DEVICES AND THE USER HEREBY AGREES, ACKNOWLEDGES AND ACCEPTS THE TERMS AND CONDITIONS SET FORTH HEREIN.

Terms and Conditions:

Information Collection, Use, Confidentiality, No-Disclosure and Data Purging

The Authorised Representative shall access the Users Credit Information as the User’s authorized representative and the Authorised Representative shall use the Credit Information for the limited End Use Purpose consisting of and in relation to the services proposed to be availed by the User from the Authorised Representative.

The Parties agree to protect and keep confidential the Credit Information both online and offline. The Credit Information shared by the User, or received by the Authorised Representative, shall be destroyed, purged, erased promptly within 30 Business Days of upon the completion of the transaction/ End Use Purpose for which the Credit Information report was procured.

Governing Law and Jurisdiction

The relationship between the User and the Authorised Representative for the purposes of this consent agreement shall be governed by laws of India and all claims or disputes arising there from shall be subject to the exclusive jurisdiction of the courts of Mumbai.

Definitions:

Capitalized terms used herein but not defined above shall have the following meanings:
Business Day” means a day (other than a public holiday) on which banks are open for general business in Mumbai.
" Credit Information" means collectively the credit information as defined under the CICRA, and includes the Credit Information Report and Credit Score;
Credit Information Report” means the credit information / scores/ aggregates / variables / inferences or reports which shall be generated by Experian;
Credit Score” means the score which shall be mentioned on the Credit Information Report which shall be computed by Experian.
CICRA” shall mean the Credit Information Companies (Regulation) Act, 2005 read with the Credit Information Companies Rules, 2006 and the Credit Information Companies Regulations, 2006, and shall include any other rules and regulations prescribed thereunder
" End Use Purpose" means use of the Credit Information being provided by Experian to SC in the capacity of your authorized representative for the purpose of providing financial services including provisioning of personal loans, business loans, and other services from banks, financial institutions and other service providers, and assessing financial position and determining the financial credibility, and to use such Credit Information for any related purposes, including for creating derivative works of the same, pursuant to the User's consent (which consent shall be obtained by means of a click-wrap agreement and OTP verification) and based on the agreement/understanding to be entered into between SC and the User.

PLEASE READ THE ABOVEMENTIONED TERMS AND CONDITIONS AND CLICK ON “ACCEPT” FOLLOWED BY THE LINK BELOW TO COMPLETE THE AUTHORISATION PROCESS/ <SUBMIT YOUR SELF ATTESTED KYC DOCUMENTATION IN PHYSICAL COPIES, IF APPLICABLE,> FOR SHARING OF YOUR CREDIT INFORMATION BY EXPERIAN WITH SC IN ITS CAPACITY AS YOUR AUTHORISED REPRESENTATIVE.

BY CLICKING “ACCEPT” YOU AGREE AND ACCEPT THE DISCLAIMERS AND TERMS AND CONDITIONS SET OUT HEREIN.

** This document is an electronic record in terms of the Information Technology Act, 2000 and Rules made there under, and the amended provisions pertaining to electronic records.

 

ANNEXURE A

Tick the Category Applicable
Category Nature of the Entity KYC Documents
A
  • Private Limited Company
  • Public Limited Company
  • One Person Company
  • Limited Liability Partnership
  • Certificate of Incorporation issued by Registrar of Companies (M)
  • PAN of the entity (M)
  • Memorandum and Articles of Association (M)
  • A resolution from the board of directors and power of attorney granted to its managers, officers or employees to transact on its behalf (M)
    From the Authorised Representative:
  • a certified copy of any OVD containing details of his identity and address (M)
  • one recent photograph (M)
  • PAN (M); OR offline verification
B Registered Partnership
  • Registered Partnership Deed (M)
  • PAN Card of Entity (M)
  • Shops and Establishment Certificate (M)
  • Service Tax Registration Number Registration Certificate (M)
  • PAN Card,of Partners
    From the Authorised Representative:
  • a certified copy of any OVD containing details of his identity and address (M)
  • one recent photograph (M)
  • PAN (M); OR offline verification
C Sole Proprietorship PAN Card of Sole Proprietor (M)
Shops and Establishment Certificate (M)
Service Tax Registration Number
Sales Tax/Professional Tax/Service Tax certificate
CST/VAT/GST certificate
IEC (if applicable)
Sales tax returns
Complete income tax returns in the name of the sole proprietorship
Utility bills
    From the Authorised Representative:
  • a certified copy of any OVD containing details of his identity and address (M)
  • one recent photograph (M)
  • PAN (M); OR offline verification
D Co-operative Society Certificate of Registration by Registrar of Societies (M)
Shops and Establishment Certificate (M)Certified copy of document showing name of the person authorised to act on behalf of the society (M)
    From the Authorised Representative:
  • a certified copy of any OVD containing details of his identity and address (M)
  • one recent photograph (M)
  • PAN (M); OR offline verification
E Hindu Undivided Family HUF PAN Card (M) Karta PAN Card and Address Proof (M)
F Unregistered partnerships
    Certified copies of:
  • Resolution of the partners (M)
  • PAN of the entity (M)
  • Power of attorney from the partners (M)
    From the Authorised Representative:
  • a certified copy of any OVD containing details of his identity and address (M)
  • one recent photograph (M)
  • PAN (M); OR offline verification